Frequently Asked Questions

SyncApps is an AI-powered data integration platform that connects your apps, databases, and APIs seamlessly. We provide zero-code automation for syncing data between popular services like Salesforce, Google Sheets, BigQuery, MySQL, and many more.

Most users can set up their first data sync in under 10 minutes. Our intuitive interface guides you through connecting your data sources, mapping fields, and configuring sync schedules without any coding required.

No! SyncApps is designed for business users with no technical background. Our drag-and-drop interface and pre-built connectors make data integration accessible to everyone. However, we also provide advanced features for technical users who need them.

We support 100+ connectors including:

• CRM: Salesforce, HubSpot, Pipedrive
• Databases: MySQL, PostgreSQL, BigQuery, Snowflake
• Cloud Storage: Google Sheets, Amazon S3, Dropbox
• Marketing: Google Ads, Facebook Ads, Mailchimp
• E-commerce: Shopify, WooCommerce, Magento
• Custom APIs: REST APIs, webhooks, and more

Don't see your app? Contact us - we're constantly adding new connectors.

Yes! SyncApps supports REST API connections and custom database connections. You can configure API endpoints, authentication, and data mapping through our visual interface. We also support webhook integrations for real-time data sync.

If OAuth windows aren't opening or you're getting authentication errors:

• Ensure pop-ups are enabled for syncapps.co
• Clear your browser cache and cookies
• Try using an incognito/private browser window
• Check that you're using the correct account credentials

If issues persist, contact our support team for assistance.

Absolutely. We use enterprise-grade security measures:

• 256-bit SSL encryption for all data in transit
• AES-256 encryption for data at rest
• SOC 2 Type II compliance
• Regular security audits and penetration testing
• Role-based access controls
• Option for on-premise deployment

Yes! SyncApps includes powerful data transformation features:

• Field mapping and data type conversion
• Data validation and quality checks
• Custom calculations and formulas
• Data filtering and conditional logic
• Duplicate detection and handling

SyncApps has built-in error handling and monitoring:

• Automatic retry mechanisms for transient failures
• Detailed error logs and notifications
• Email and Slack alerts for sync failures
• Data backup and rollback capabilities
• 24/7 monitoring and support

We offer flexible pricing plans starting at $29/month:

• Starter: $29/month - Up to 10,000 records/month
• Professional: $99/month - Up to 100,000 records/month
• Enterprise: Custom pricing for high-volume needs

All plans include unlimited connectors and 24/7 support. Contact us for volume discounts and custom enterprise solutions.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can test unlimited connectors and sync up to 1,000 records during your trial period.

Absolutely. You can cancel your subscription at any time with no cancellation fees. Your syncs will continue to run until the end of your current billing period, and you can export all your data.

Google Sheets issues are often related to:

• Permissions: Ensure the sheet is shared with the correct email
• Format: Check that your sheet has proper headers in row 1
• Processing: Large sheets may take time to process metadata
• Limits: Google has API rate limits that we handle automatically

If you're stuck at step 3, our system is fetching your sheet metadata in the background.

To optimize sync performance:

• Use incremental sync instead of full refresh when possible
• Filter data to sync only what you need
• Schedule syncs during off-peak hours
• Consider upgrading to a higher plan for faster processing
• Break large syncs into smaller, focused ones

We offer multiple support channels:

• Documentation: docs.syncapps.co
• Email Support: Available 24/7 for all paid plans
• Live Chat: Available during business hours
• Phone Support: Available for Enterprise customers

Free trial users get email support with responses within 24 hours.